Delivery Information

DELIVERY POLICY

Overview

The Learning Store is continuously improving its delivery process to serve you better. We  offers a variety of delivery options for your convenience.

Delivery Option

 

Delivery

Max

Delivery Time

Wkends

Redelivery

Tracking

Standard

D+3

D+5

9am to 10pm

Y

Y

Y

Standard Day

D+3

D+5

9am to 6 pm

N

Y

Y

Express

D+1

D+3

9am to 10pm

Y

Y

Y

Express Day

D+1

D+3

9am to 6 pm

N

Y

Y

Timeslot Delivery

D+1

D+3

4 Time windows

Y

Y

Y

 

Delivery Date

Delivery will be done based on the delivery date shown in the table above, where ‘D’ is the day which the order is dispatched (see order cut-off below). For example, if we receive your order at 11am on Monday and you opt for express delivery, delivery should usually happen on Tuesday (D+1) or in event of unfortunate circumstances Wednesday (D+2).  

Order Cut-off

The notation “D” above indicates the day the order is received. Please look at the table below for more details.

Order Received

Order Processing

Order Dispatching  (D)

Weekday before 12 noon

Before 3 pm on the same day, unless there is some stock problems or other circumstances which we will inform customer.

Same day at 4pm.

Weekday between 12pm and 3pm

Between 3pm and 6pm.unless there is some stock problems or other circumstances which we will inform customer.

Same day at best effort , usually next working day.

After 3pm

Next working day

Next working day.

 

Timeslot Delivery

Timeslot delivery windows are as follows

·         9am to 12pm

·         12pm to 3pm

·         3pm to 6pm

·         6pm to 9pm

Please write in the comments section of the order, which date and time window you would like the delivery to be done. We regret that we are not able to accept multiple windows (e.g. 12pm to 6pm) or overlapping window (e.g. 2pm to 5pm) or specific timing within a window (e.g deliver at 1:30pm).

Stock Availability

Our inventory is rather dynamic and our warehouse is serving the online sales, distribution to retail sales, and most importantly servicing direct orders from schools. As such it is neither possible nor practical to indicate the availability of the stock on the page itself.

The delivery timing above applies only when stocks are available.

Order Processing and Delivery Process

Once we received your order, we will send the sales order back to you within 2 working days. In the sales order, we will advise you the following;

  • ·         The stock availability of your order
  • ·         The delivery lead time for your order
  • ·         The waiting time if you wish to wait for new stock to arrive
  • ·         Any additional delivery or shipping charges  
  • ·         The payment mode
  • ·         The delivery mode.

 You are required to confirm the sales order. The delivery process will only take place after this confirmation.

Delivery Mode

We used third party courier or Delivery Company to make the delivery.  Hence it is not possible to determine the exact timeframe for the delivery.  


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